+61 2 5544 5952Anjouan ALSI-694412
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You need an answer now

Need to contact Getslots Casino?

Reach live chat, e-mail or phone around the clock, in AEST, with typical replies within minutes on chat and phone.

Contact support Licensed since 2010
Paid today
743,290 A$
4,185 Playing now
Regulated by Anjouan Offshore Finance Authority under license ALSI-694412
Average payout processed in 30 minutes, up to A$33,000 per transaction
Your account and payments secured with 256-bit SSL encryption
Three ways to reach us

When you need a human, use one of these

After this block you will know which route fits your question and how long each takes.

Start the chat now
Live chat on the site suits urgent account questions and answers in about 1 minute around the clock, so keep your login email nearby.
Open chat
Written support request
E-mail reaches support at [email protected] for details and attachments, with a typical reply in about 4 hours any time of day.
Write
When should I call?
Phone support on +61 2 5544 5952 in AEST handles money and login worries, usually answered within 3 minutes day or night.
Call
Two things to check

Support built for Australian players

Use this when you want a local number, your own time zone and the right help lines.

Reach us

Australian phone+61 2 5544 5952
Support time zoneAEST
LanguagesEnglish, German, French, Spanish
Support e-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-694412

Help now

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Escalation route

Your issue came back unanswered: escalate it

You will know each step from describing the issue to lodging a complaint with the regulator.

Transaction under dispute
Tell support what went wrong using live chat, [email protected] or the number for Australia. Describe the transaction or hand you dispute and when it happened.
A reference first, not a promise
Ask for a complaint reference before the conversation ends. Every complaint is logged with that reference, and support replies to [email protected] with a written answer.
Quote your reference in writing
If the reply leaves the matter unsettled, write to [email protected] and quote the earlier reference. A senior handler reviews the file and responds in writing.
Can I go to the regulator?
Should the internal answer still fail you, you may take the complaint to the Anjouan Offshore Finance Authority, which licenses Getslots Casino. Bring your reference and the written replies.
Department routing

You get straight to the right team

After this block you will have the right address for your issue instead of a slow forward.

Account

General support[email protected]
Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Personal data and privacy[email protected]
Business and partnerships[email protected]
Response times

Know the wait before you commit

You will have compared the three channels and settled on the quickest one for your question.

Live chat

Live chat hoursAvailable around the clock
Chat first reply1 minute
Time zoneAEST

E-mail

Support e-mail[email protected]
E-mail reply4 hours

Phone

Australian phone+61 2 5544 5952
Phone wait3 minutes

Your gambling stops being fun when

Independent organisations, not the casino, handle gambling harm in Australia. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register all act separately from Getslots Casino, so what you tell them stays with them and links to your play are never passed back.

Gambling Help Online. Free online counselling and community support for anyone worried about their own betting or someone else's.

Lifeline Australia. Crisis support line for Australians in distress, available when gambling pressure tips into a mental health emergency.

BetStop National Self-Exclusion Register. A national register that blocks you from licensed betting sites across Australia once you sign up.

More
Need help now

Getslots Casino replies to the common questions

Read this mid-checkout or mid-verification, before you wait for a reply.

trustDo I need a reason to request my data?+
You do not need a special reason to ask. Write to [email protected] and we will send a copy of the data we hold on you, or delete it once closing the account is settled. Expect a reply within four hours.
trustWhat happens when the account is closed?+
Closure is permanent, and any bonus balance goes with it. Send the request to [email protected]; you will get confirmation once the account is locked, and a duplicate sign-up later will be closed as well.
trustWhere can I get help on a Sunday night?+
Night shifts and weekends are covered, because support is available around the clock. Times below are given in AEST, so Western Australian players subtract two hours. Live chat is typically answered in one minute.
trustWhat happens when a dispute is still unresolved?+
Getslots Casino LLC operates under license ALSI-694412, granted by the Anjouan Offshore Finance Authority, and we hold number 152658 there. If a payment dispute stays unresolved after our reply, that authority is the body you escalate to.
trustCan I get answers in Spanish or German?+
Agents reply in English, German, French and Spanish. Australian players can write or phone in English at any hour, and a German-speaking agent is rostered too. Say your preferred language in the first message for live chat.
Checking who runs the site

The company standing behind your account

You will know the company, its licence and where to send a written request.

Company

Legal nameGetslots Casino LLC
Company number152658 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-694412

Written contact

Support e-mail[email protected]

Getslots Casino: what to have at hand

Have these five items ready so the first reply can settle your query.

  • Your registered e-mail address
  • The transaction reference or amount
  • A screenshot of the error
  • Your account verification status
  • The time the issue happened

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